At Abel Tasman Kayaks we understand that travel plans can change unexpectedly due to illness, accidents, or a change of heart. We appreciate your understanding that when you reserve a spot with us, we may have turned away other eager clients and incurred expenses for staffing, transportation, accommodation, food and processing your booking. Additionally, we prioritize safety and respect the sea and New Zealand weather, avoiding unnecessary risks.
Payment
To confirm your reservation, we require full payment or voucher details at the time of booking.
Client Cancellation:
Client Cancellation:
Day Trips
- Once the trip has departed, there are no refunds. Failure to show up results in full payment being charged.
- No refunds are issued for cancellations within 24 hours of departure.
- Cancellation within 48 hours of departure incurs a 50% cancellation fee.
- A 10% administration/cancellation fee applies to all other cancellations made prior to 48 hours of departure.
Overnight Trips/Multiday Trips
- Once the trip has departed, there are no refunds. Failure to show up results in full payment being charged.
- No refunds are issued for cancellations within 7 days of departure.
- Cancellation within 14 days of departure incurs a 50% cancellation fee, along with any accommodation fees.
- A 10% administration/cancellation fee, along with any accommodation fees, applies to all other cancellations made prior to 14 days of departure.
Cancellation by Abel Tasman Kayaks
- We reserve the right not to launch a trip on safety grounds if we consider that the wind or sea conditions are unsafe for the group. This is our decision. In this situation we give a refund in full.
- Once the trip has commenced, there are no refunds. If weather conditions change during the day, necessitating a water taxi return, and the group is unable to return by kayak to Marahau or, very occasionally, must be cancelled at some stage during the day, we will cover the cost of water taxiing clients’ kayaks back to Marahau, and cover their passenger fare where there is no practical walk out option. Where a practical walk out option does exist, and clients seek to return via water taxi, their passenger fare is their own cost.
Additional Notes:
- Abel Tasman Kayaks reserves the right to cancel a client’s tour in the event of non-compliance with the terms and conditions Abel Tasman Kayaks sea kayak guided or rental briefing, or relevant rules and regulations governing the Abel Tasman National Park, its foreshore and adjoining waterways. In this situation, there is no refund.
- Abel Tasman Kayaks may alter the trip direction due to kayaking conditions or kayak availability. This change does not entitle customers to cancel without adherence to the cancellation policy.
- In the event of third-party accommodation unavailability, we offer alternative options or a full refund.
TRAVEL INSURANCE:
We advise all clients to consider arranging appropriate travel insurance that covers Adventure Tourism. On guided trips, Abel Tasman Kayaks is responsible for all company equipment on that trip (e.g. kayaks, tents etc). On Freedom Rentals, the client is solely responsible for any loss or damage to all equipment. The hirers’ responsibility ceases once Abel Tasman Kayaks equipment has been loaded onto an approved water taxi or, where the kayak is paddled back to Marahau, loaded onto the kayak transporters. Under all circumstances, the client is solely responsible for their personal equipment.
