• Faqs

    Frequently Asked Questions

When planning a trip there are always a few questions. The following FAQ’s are the ones we get asked most often. If you have any others please feel free to contact us.

  • Are there any risks I need to be aware of?

    In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include, but are not limited to; Personal Injury, Property Damage, Illness as a result of Weather Conditions and Risk of Drowning.

  • Is a ‘My Vaccine Pass’ required?

    Under the Covid-19 protection framework we are mandated to make it a requirement for all customers over 12 yrs & 3 mths to use the ‘My Vaccine Pass’ to access our tours and services.

    The Department of Conservation require anyone overnighting in a hut or campsite or day visitors using hut or campsite facilities (except for toilets) to have a valid ‘My Vaccine Pass’.

    Exemptions will only apply to those under 12 yrs & 3 mths.

     

  • Cancellation policy

    Our full cancellation policy can be found here.

  • What is the minimum age for guided kayaking?

    Guided customers need to be 12+. Under the age of 18  you need to be accompanied by an adult for all tours excluding Split Apple Classic. The age for Split Apple Classic Guided is 8+ and anyone under the age of 18 needs to be accompanied by an adult.

  • Is food included on our tour?

    Lunch is included on all our guided tours. It is one of the great reasons to go on a trip with Abel Tasman Kayaks. Summer lunches are a freshly baked roll filled with local produce, home made energy balls, fruit, fresh plunger coffee and local juice.  In winter we offer hot seasonal soup, home made bread rolls, fresh plunger coffee and local juice. Vegetarian and dietary requirements can be catered for, please ask at time of booking. Two, Three & Five Day Classic’s are fully catered. Two Day & Three Day Tiki Tour trips require some catering by you. Check out the trip description to see what meals are required.

     

     

  • Custom Holidays

    If you have explored our site you will see we have a broad range of options from half day trips through to five day trips. All of these trips can be modified to meet your individual needs.  Fill out this form below and we’ll help plan and book the perfect trip for you

  • What additional measures have you put in place?

    On Saturday 21 March 2020 Abel Tasman Kayaks felt it was our social responsibility to support the broader societal efforts to slow down the spread of the Corona Virus and closed before the New Zealand Government alert levels were in place. It was the first time in our history we had closed the doors. This decision was deliberate and made from care for members of our communities who are more vulnerable to the grave impacts of this virus, and to keep our customers, staff and extended families safe. The health and safety of people lied at the heart of this decision and we will continue to have that as our guiding principal during the Cov19 situation.

    • A ‘My Vaccine Pass’ is required for entry for everyone over 12 yrs & 3 mths.
    • We require you to scan the Covid QR upon arrival.
    • Guests need to wear a mask in the office, bus, vans, transporters and water taxis. Our staff will wear masks except when undertaking a safety briefing or guiding, they will socially distance when not wearing a mask.
    • We encourage you to book online to limit contact with office staff.
    • Pay wave installed for those paying in the office.
    • Additional hand sanitiser available in the office and base.
    • Staff will not come to work if they have been requested to self-isolate/quarantine, or have symptoms of COVID-19, or are awaiting COVID-19 test results.
    • In the event that a positive test returns by anyone who has been in contact with us (staff or customers), we will immediately follow process in containing via shutdown, alerting authorities and producing the contact information required to the Nelson Marlborough District Health Board.
    • We will continue to keep up to adhere to the Ministry of Health www.health.govt.nz guidelines and adjust as and when required. We will Strictly follow all guidelines presented under the covid-19 Protection Framework, for more specific information, please visit here-https://covid19.govt.nz/assets/COVID-19-Protection-Framework/COVID-19-Protection-Framework-traffic-lights-summary-table.pdf
  • Are you operating your normal range of trips and services?

    Yes, the Covid protection framework ‘traffic light system’ and the use of the Vaccination Pass means we can operate all our services.

     

  • What is your cancellation policy for Covid-19 disruptions?

    Our standard cancellation policy applies, however if the New Zealand Government mandates a  national or localised lockdown or you have been requested to self-isolate/quarantine, you have symptoms of COVID-19, or are awaiting COVID-19 test result you will receive a full refund excluding any accommodation costs incurred or you can transfer your trip to another date with no fees applied.

    We strongly recommend international customers hold off booking until they are sure they can undertake their travel, please note there is currently a 14 day quarantine period to enter New Zealand and our borders are closed to non-residents. If you are an international customer booking from overseas from July 2020 our standard cancellation policy applies please wait until the borders are reopened before booking.

  • What measures do you have in place for contact tracing?
    We require all customers to scan the Covid QR code upon arrival and we can use details through our reservation system if we had a case onsite.

     

  • What is the minimum age for renting a kayak?

    Rental customers need to be 14+ and anyone under the age of 18 needs to be accompanied by an adult.

  • Do I need hiking boots?

    For walking the track, firm footwear is required, but boots are not essential, walking sandals or sports shoes are fine.

  • Where can we get drinking water?

    Filtered drinking water is available at : our base, Anchorage, Bark Bay, Awaroa, Totaranaui and Whariwharangi. All campsites have water; however, this water must be boiled or treated. Water in the camp sites is piped from streams and is unsafe for consumption. Use only safe water (e.g. boiled, treated, filtered) for drinking, brushing teeth etc. In this regard Giardia is the main concern.

  • Can I buy food and drink in the Abel Tasman National Park?

    If your trip requires you to bring your own food we recommend purchasing this before you get to Marahau. We do sell a few small snack items and drinks. There is a small store in Marahau but the nearest supermarket is in Motueka.  Check your confirmation or trip description to see the food requirements for the tour you have selected. Food suggestions can also be found here.

  • What do I do with my rubbish?

    You must pack out all your rubbish. There are no rubbish disposal facilities in the park.

  • Can I light a campfire in the park?

    There is a fire ban in the park, other than at designated sites. At certain times of the year a total fire ban may apply.

  • What is the weather like?

    Normally the weather in the Abel Tasman National Park is warm and sunny. The average summer temperature is 24 C (75 F), minimum temperature 13C (55F) and water temperature 18C (65F). During the cooler winter months the average daily maximum is 12C (54F), minimum temperature is 4C (39F), and the water is 14C (58F). Winds can occur during any time of the year, and can affect kayaking itineraries and timing. Autumn and early winter are generally calmer.

    Current weather and forward forecasts can be viewed:

    NIWA National Park forecast

    Abel Tasman coastal forecast

    Short forecast for Abel Tasman area

  • Are there any poisonous insects?

    Sandflies are one of the nasties in the park. It is a small native insect which has an irritating bite. The use of insect repellent will ensure these insects do not annoy or bug you! Mosquitoes can also be a nuisance. Mosquitoes do not carry malaria in NZ. During the summer months, wasps and bees can be a problem, and are attracted to food, and may bite/sting if disturbed. If you are allergic, take medication with you (antihistamines). Please inform DoC staff of any wasp nests close to the track or camp sites.

  • Further information on the Abel Tasman National Park can be found at the following sites:
  • What do I need to bring

    On each tour or your email confirmation is a list of what to bring or check our generic checklist

  • Are there toilets in the park?

    Yes, these are regularly cleaned and restocked with paper by park staff.

  • Is food included?

    All kayak rentals & kayak & walk rentals are self catered (unless you have opted to add lunch for day 1 at time of booking) the trip description provides suggestions of meals. Be sure to bring enough food for your whole journey, food tips can be found here. We recommend purchasing this before you get to Marahau. Make sure you bring plenty of fresh water with you. Filtered water is available at our base and hut sites, untreated water is available at the campsites.  

     

  • If I am on my own can I rent a kayak?

    It’s possible to join a guided trip if you’re a solo traveller. We will pair you with another guest or a guide. No rentals are available to solo kayakers due to safety.

  • Is transport included in the price of the trip?

    We have a small charge for transport.  Bus times and locations for Nelson or Motueka can be found here. We can do transport for Half Day & Water Taxi PM departure but please note that our bus leaves once a day from Nelson and returns once a day from Marahau.

  • Can I take my camera or phone?

    Yes, we have camera cases to keep cameras dry.

  • Do you use double or single kayaks?

    We use double kayaks on all our guided tours. If you are an odd number booking a rental then one of you will be in a single and the rest in doubles. 

  • Do I need any previous kayaking experience to rent a kayak?

    While past kayaking experience is desirable, a reasonable level of camping and outdoor skills and water confidence is essential. Before you go out on a kayaking trip you are briefed by a qualified sea kayak guide who is very familiar with the park and will provide you with information about places to go, how far you are likely to get in the time you have and information on safety, weather and sea conditions.

  • How fit do I have to be?

    An average level of fitness is required for kayaking trips. Guides instruct clients on easy ways to paddle and you will rapidly develop your skills.

  • Are there any height and weight restrictions?

    Weight restrictions is a hard query because it has a lot to do with where the weight is on the body and your height . Econizh kayak cockpits are 41cm wide at their widest, Sea bear kayaks are 47cm wide, if you are larger than this at the bottom / hip area you will be unable to kayak. Most people are able to kayak, but if you’d like to double check please give us a call to discuss.

    Height, if you are taller than 6ft 3″ (188cm) you will struggle to get into an Econizh kayak. If you are taller than 6ft 7″ (198cm) you may not fit in a kayak at all and you WILL need to try a kayak before you commence your trip. Please chat with staff to discuss so we can advise appropriately.

     

  • Can I go kayaking if I get sea-sick?

    If you are prone to sea sickness then please take your medication as recommended.

  • Can I go if I’m pregnant?

    It may be possible to kayak if you’re pregnant.  Please call us directly to discuss on 03 527 8022.

  • Can I go if I’ve got my period?

    Yes you can but please bring a bag (gladbag or similar) to pack out used sanitary items. There is a basin or tap near all toilets for washing hands. All rubbish needs to be taken out as we operate in a national park.

  • Where and what time do I check in?

    Check-in is at Abel Tasman Kayaks 273 Sandybay-Marahau Rd, Marahau

    Check in time is seasonal, generally Summer (1 Sept – 30 Apr)  8.15 am  & Winter (1 May – 31 Aug) 9.00 am check-in. Please check your confirmation email or the trip itinerary as some trips do start later.

  • What are your opening hours for booking?

    You can book online any time (up until 7am the day of travel). Our phone lines are open from 7:30am – 8.00pm +64 3 527 8022 and our office at 273 Sandybay Marahau Rd from 8am – 5pm.

  • How far in advance do you recommend booking?

    We recommend booking ahead especially over Dec, Jan & Feb. We have live availability online.

  • Do you operate every day?

    We operate tours everyday except Christmas Day (25 Dec). We operate our trips seasonally, please check the open dates by the trip description.

  • What if I’m not a strong swimmer?

    If you are worried about swimming we suggest you choose a guided tour. Strong swimming skills are not essential for rentals, but we recommend you let your instructor know if you are not a confident swimmer.  

  • How much gear/equipment can we store in our kayaks for an overnight trip?

    You can easily fit the equivalent of approximately two large packs full of equipment in the dry storage areas of a double sea kayak. This needs to be put inside large plastic bags to fit into the hatches.

  • Do you hire camping gear?

    Yes, from gas bottles to a full set of gear. It can be booked online at time of booking or over the phone a full list can be found here. These items are subject to availability.

  • How many people go on a guided trip?

    We have a maximum ratio of 1 guide to 8 clients.

  • What time do trips finish?

    Check the trip itinerary for finish times. As a general rule summer (1 Oct – 30 Apr) full day guided tours return by 4.30 pm and winter (1 May – 30 Sept) by 4.00 pm. Rentals are due back at our base by 4:00 pm in the summer and 3:30 pm in the winter. This is for operational and safety reasons.

  • Can we store our vehicle or extra luggage while we are out in the park?

    We provide free storage of vehicles and extra luggage at our base.

  • Do we go if it’s raining?

    Yes, bring along a rain jacket and an extra warm (wool/fleece) layer of clothing. Marine life is more active on rainy days.

  • When would Abel Tasman Kayaks cancel a trip?

    Safety first. Our policy is not to launch a trip on safety grounds if we consider that the wind and sea conditions are unsafe for the group. This is our decision. In this situation we give a full refund please see our cancellation policy.

What our customers say

Super leuke dag gehad op het water. De uitrusting is goed, alles is verzorgd! De lunch en snacks zijn healthy wat het even anders maakt dan veel andere tours. Ook de gids Nathan maakt een degelijk verschil, hij heeft ons veel verteld en geleed, is interactief met iedereen in de groep en weet zeker waar hij het over heeft. Good job Nathan ;)

De prijs is wel aan de hoge...
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carlijndr

Such a great way to spend a day! The hike to Observation beach was great with lots of spots to view the ocean and beaches along the way. Lunch was excellent; I am so impressed with how tasty it was, especially since it was so simple. Our guide Louisa was helpful, knowledgeable and clear in her instructions and was also super friendly, really enjoyed chatting to her along the way.... read more


Sophielouwho

Loved every minute of this trip! These guys are super organized and friendly. Everything was sorted and the guides were awesome and very experienced. Time went by so fast. Wish I had done the 5- day tour!


nzfoodi

The Abel Tasman coast is absolutely beautiful to kayak but Nathan really made our day - he was friendly, enthusiastic, extremely knowledgeable about the local area and its history and really funny! We all had a great day! Delicious lunch on the beach, stunning scenery and we saw seals and penguins!! Highly recommend, one of our highlights of New Zealand :)


Jade B

We did the 2 night 3 day ‘remote coast overnighter’ option, with the first day a guided kayak through the marine reserve, followed by two nights walking out of the park, camping at the end of the kayaking day at Bark Bay and the second night at Anchorage. Both campsites were stunning beaches as all of them are. Bark Bay was camping on the sand back from the beach,... read more


Greer7

I had a great tour with Abel Tasman Kayaks. All the staff I met at the base were great, and the guide for my kayaking - Gareth - was very friendly and informative. It was awesome that we got a ride on a tractor to get to the beach with the kayaks. The kayaking part of the tour was my favourite, Gareth gave some awesome commentary and stayed at the... read more


briohnyp

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