• FAQ Covid-19

FAQ Covid-19

All customers aged 12 yr & 3 mths+ will need to present their My Vaccine Pass before they can use our services. The Covid-19 Protection Framework requires that we adhere to the regulations outlined for each of the three levels; red, orange and green.  For more specific information about COVID-19 Protection Framework please visit this link. Thank you for your understanding.

We have been endorsed by Qualmark as a Covid-Clean operator.

If we have not answered all of your questions please feel free to contact us.

  • What additional measures have you put in place?

    On Saturday 21 March 2020 Abel Tasman Kayaks felt it was our social responsibility to support the broader societal efforts to slow down the spread of the Corona Virus and closed before the New Zealand Government alert levels were in place. It was the first time in our history we had closed the doors. This decision was deliberate and made from care for members of our communities who are more vulnerable to the grave impacts of this virus, and to keep our customers, staff and extended families safe. The health and safety of people lied at the heart of this decision and we will continue to have that as our guiding principal during the Cov19 situation.

    • Guests need to wear a mask in the office, bus, vans, transporters and water taxis. Our staff will wear masks except when undertaking a safety briefing or guiding, they will socially distance when not wearing a mask.
    • We encourage you to book online to limit contact with office staff.
    • Pay wave installed for those paying in the office.
    • Additional hand sanitiser available in the office and base.
    • Staff will not come to work if they have been requested to self-isolate/quarantine, or have symptoms of COVID-19, or are awaiting COVID-19 test results.
    • In the event that a positive test returns by anyone who has been in contact with us (staff or customers), we will immediately follow process in containing via shutdown, alerting authorities and producing the contact information required to the Nelson Marlborough District Health Board.
    • We will continue to keep up to adhere to the Ministry of Health www.health.govt.nz guidelines and adjust as and when required. We will Strictly follow all guidelines presented under the covid-19 Protection Framework, for more specific information, please visit here-https://covid19.govt.nz/assets/COVID-19-Protection-Framework/COVID-19-Protection-Framework-traffic-lights-summary-table.pdf
  • What is your cancellation policy for Covid-19 disruptions?

    Our standard cancellation policy applies, however if the New Zealand Government mandates a  national or localised lockdown or you have been requested to self-isolate/quarantine, you have symptoms of COVID-19, or are awaiting COVID-19 test result you will receive a full refund excluding any accommodation costs incurred or you can transfer your trip to another date with no fees applied.

    We strongly recommend international customers hold off booking until they are sure they can undertake their travel, please note there is currently a 14 day quarantine period to enter New Zealand and our borders are closed to non-residents. If you are an international customer booking from overseas from July 2020 our standard cancellation policy applies please wait until the borders are reopened before booking.

  • Are you operating your normal range of trips and services?

    Yes, the Covid protection framework ‘traffic light system’ means we can operate all our services.

     

  • What measures do you have in place for contact tracing?
    We can use details through our reservation system if we had a case onsite.

     

What our customers say

Find the time to put this trip on your bucket list, but more importantly make the time to take the trip so it's not on the list anymore. We did the 5 day kayak trip with ATK- Kyle was our guide and I can't think of a way we could have enjoyed the trip more.(oh, wait ...if I had zero sandfly bites...) Not Kyle's fault and still not a detractor... read more


Peter C

Wow what an awesome tour supported by an equally awesome team. Did the 3 day kayak tour and would totally recommend. Actually time went way to quick. Glad we did the guided tour. MASSIVE shout out to our SPECTACULAR guide, Kyle. He just made the trip to the highlight it was. The base to start from equally impressive with coffee and food available before you head off and then again... read more


brentwhibs

If you want an authentic experience, this is definitely the place to go. From the moment we stepped foot into the reception to leaving, every staff member we encountered was welcoming, friendly, and genuinely wanted to help and make our first kayaking experience one to remember. Our guide was Belverre (might be incorrectly spelt sorry). He was knowledgeable, professional and very funny. We had a safety briefing before we went... read more


Pou_Havea

3 day immersion at the Abel Tasman ,saw lots of seals and surrounded always by pristine park
Was a group tour
Guide super helpful with kayaks and paddling was enjoyable with a min to mod fitness level of middle aged person


gggerty

We had a great 3 days in the national park with Abke Tasman Kayaks. We were dropped off at the northern end of the park and paddled back slowly of the 3 days. The team was welcoming from the start, helpful with itinerary and showing us the equipment. Great maps and the boat skipper was very friendly and pointed all the spots along the way. Nightly recommend.


707philg

Our guide was excellent, we had a fantastic time kayaking in the Tasman Sea. The scenery is beautiful, the kayaking great. Love the rock formations and the history of the area. Very interesting. We opted out of kayaking over to seal island as it was windy and rough. After kayaking we had coffee on the beach and hiked over to another beach to sail back... read more


Kristin B

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