• FAQ Covid-19

FAQ Covid-19

We have been endorsed by Qualmark as a Covid-Clean operator. If we have not answered all of your questions please feel free to contact us.

  • What additional measures have you put in place?

    On Saturday 21 March 2021 Abel Tasman Kayaks felt it was our social responsibility to support the broader societal efforts to slow down the spread of the Corona Virus and closed before the New Zealand Government alert levels were in place. It was the first time in our history we had closed the doors. This decision was deliberate and made from care for members of our communities who are more vulnerable to the grave impacts of this virus, and to keep our customers, staff and extended families safe. The health and safety of people lied at the heart of this decision and we will continue to have that as our guiding principal during the Cov19 situation.

    • We encourage you to book online to limit contact with office staff.
    • Pay wave installed for those paying in the office.
    • Additional hand sanitiser available in the office and base.
    • Staff will not come to work if they have been requested to self-isolate/quarantine, or have symptoms of COVID-19, or are awaiting COVID-19 test results.
    • In the event that a positive test returns by anyone who has been in contact with us (staff or customers), we will immediately follow process in containing via shutdown, alerting authorities and producing the contact information required to the Nelson Marlborough District Health Board.

    If we move from level 1 upwards we will reinstate the below measures.

    • Spacing guidelines on the floor for check in to ensure social distancing.
    • Setting kayaks out 1 meter apart unless customers are travelling in a bubble group.
    • More frequent cleaning of high touch areas throughout the day.
    • More frequent cleaning of toilets throughout the day.
    • Allocated toilet blocks, one for staff and the other for clients.
    • Kayaks and gear will be cycled over 4 day periods. When kayaks and gear are returned they will be thoroughly cleaned in disinfectant and left to dry and sit for 4 days before being in the pool of equipment.
    • A maximum of 4 persons in the tractor transporters.
    • A Maximum of 4 People in vans.
    • A maximum of 10 people in the bus.
    • All vehicles will be thoroughly disinfected after each use.
    • Customers travelling by water taxi shall be seated alone with 1m between spaced between each person. A maximum of 10 people in the taxi at any given time.
    • All vehicles will be thoroughly disinfected after each use

    We will continue to keep up to date with information from the Ministry of Health www.health.govt.nz guidelines and adjust as and when required.

  • Are you operating your normal range of trips and services during level 1?

    We are offering all our rental trips under level 1. Please give us a call to discuss on 03 527 8022 or book online.

  • What is your cancellation policy under Covid-19?

    Our standard cancellation policy applies, however if the New Zealand Government moves the alert level to above 2 ; you have been requested to self-isolate/quarantine, you have symptoms of COVID-19, or are awaiting COVID-19 test result you will receive a full refund excluding any accommodation costs incurred or you can transfer your trip to another date with no fees applied. We strongly recommend international customers hold off booking until they are sure they can undertake their travel, please note there is currently a 14 day quarantine period to enter New Zealand and our borders are closed to non-residents. If you are an international customer booking from overseas from July 2020 our standard cancellation policy applies please wait until the borders are reopened before booking.

  • What measures do you have in place for contact tracing?
    Under the New Zealand Government’s COVID-19 Alert Level 2, we are required to keep a contact register of customers and contractors and all customers are required to scan the QR code when onsite. We will also capture personal details through our reservation system.

     

What our customers say

We opted for a half day freedom (unguided) rental as we just wanted a taste of kayaking this beautiful area and didn't have a huge amount of time.
We started our day with a very professional safety briefing which covered all aspects of kayaking, use of equipment, how to get in and out safely, righting the boat if you capsize etc. We were fitted with spray skirts which was great...
read more


AucklandWiz

We chose to hike part of the Able Tasman Track, and went with Able Tasman Kayaks who were dropping off a bunch of kayakers. We continued on board this fantastic fast boat and had an awesome tour of the whole area, then were dropped off at the beautiful Observation Beach so we could walk back out. It was an amazing day and the staff at Able Tasman Kayaks were... read more


693LindaJ693

SIMPLY DO IT!! I can't heap enough praise on this full day trip. If the tides are on your side, start from Awaroa Bay and kayak past the seals to Shag Harbour. This place is not to be missed - a beautiful peaceful natural harbour that is just incredible to experience. On our trip the winds were right and we were able to join the kayaks together and sail to... read more


Superpear

I did the 3 day tiki tour as a solo female traveller and found it an amazing experience. Everything was well organised and I had great communication from Abel Tasman Kayaks in relation to my questions prior to and post booking. Each staff member I dealt with was great from those who were emailing me back, those at their base, those who did the water taxi driving and those who... read more


impulsivekiwi

Totally recommend. Thx Moose!! Wonderful kayak instructor, educator and all round lovely person and thanx Wally and Chris plus the lovely person who provides lunch! We loved our experience. Not so much Awaroa lodge.
Thx team


NZfoodie2014

Friend and I did a two day kayak and walk. Started with kayak on day one. The kayak was all packed with our overnight camp gear we hired from the place. Location and parking was easy. Good safety demonstration and a short ride to launch site on back of tractor/trailer. Site had a good setup with shower and toilet facilities. Staff were very helpful on arrival and departure. Camp gear... read more


L7624ZLadrianm

#ABELTASMANKAYAKS

The scenery is amazing above the water in the Abel The scenery is amazing above the water in the Abel Tasman, but below the water it is pretty special as well.
Pulling up to a beach anytime of the day in the Ab Pulling up to a beach anytime of the day in the Abel Tasman is magic!
What a way to get to the start spot.... What a way to get to the start spot....
Its's already fun exploring..... Its's already fun exploring.....
The Abel Tasman coastline is famous for it's rocky The Abel Tasman coastline is famous for it's rocky outcrops these little ones are fun to navigate around.
There's nothing like listening to the dawn chorus. There's nothing like listening to the dawn chorus... take a listen to one of Project Janszoon recordings, imagine waking up to this. https://www.janszoon.org/assets/audio/audio_korimako-bellbirds.mp3
. New Zealan's most accessible National Park. How .
New Zealan's most accessible National Park. How will you explore it?
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#abeltasmankayaks
#ilovenelsontasman
#nelsontasmannz
#abeltasman
#purenz 
#airnewzealandme #kayakingnz
#seakayaking
#seakayakingnz
#nelson
#nzmustdos
#natgeotravel
#aatraveller
#straytravel
#lonelyplanet
#flightcentreau #quantas #tripadviser #southislandnz #explorenz
#DoSomethingNewNZ
Waking up to this magical sunrise, you can nearly Waking up to this magical sunrise, you can nearly feel the warmth ... bring on summer! 
Credit@barekiwi

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#abeltasmankayaks
#ilovenelsontasman
#nelsontasmannz
#abeltasman
#purenz 
#airnewzealandme
#kayakingnz
#seakayaking
#seakayakingnz
#nelson
#nzmustdos
#natgeotravel
#aatraveller
#straytravel
#lonelyplanet
#flightcentreau
#quantas
#tripadviser
#southislandnz
#explorenz
#DoSomethingNewNZ
After a day adventuring there is nothing like rela After a day adventuring there is nothing like relaxing and having someone else cook for you. On our Classics we do that for you, so you can sit back and soak in your surroundings.

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#abeltasmankayaks
#ilovenelsontasman
#nelsontasmannz
#abeltasman
#purenz 
#airnewzealandme
#kayakingnz
#seakayaking
#seakayakingnz
#nelson
#nzmustdos
#natgeotravel
#aatraveller
#straytravel
#lonelyplanet
#flightcentreau
#quantas
#tripadviser
#southislandnz
#explorenz
#DoSomethingNewNZ
Capturing the moment in the Abel Tasman National P Capturing the moment in the Abel Tasman National Park! Thanks @barekiwi 

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#abeltasmankayaks

#ilovenelsontasman

#nelsontasmannz

#abeltasman

#purenz 

#airnewzealandme

#kayakingnz

#seakayaking

#seakayakingnz

#nelson

#nzmustdos

#natgeotravel

#aatraveller

#straytravel

#lonelyplanet

#flightcentreau

#quantas

#tripadviser

#southislandnz

#explorenz

#DoSomethingNewNZ
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